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Homelessness Prevention

Emergency Services

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Community Action's Emergency Services Program provides emergency financial assistance with past-due rent, deposit, and utility bills (including propane) to households in Lancaster and Saunders Counties in Nebraska. 

Inability to pay rent and utilities has been identified as one of the main causes of homelessness in our community. Through the provision of one-time financial assistance, Community Action immediately prevents households from entering into homeless situations, and through case management, ensures that they will remain in stable, long-term housing.

Individuals receiving assistance through our Emergency Services program work with a member of our Emergency Services team on increasing housing stability through the support of case management. Driven by passion and knowledge of community resources, our Emergency Services team is dedicated to providing immediate assistance to individuals facing homelessness and supporting them as they work toward long-term economic stability.

How to Apply

Households must complete an application over the phone to be eligible by calling 402-471-4515 and following the prompts for the appropriate needs office.

When applying over the phone, please be prepared to leave a phone message for the Emergency Services staff and someone will return your call as soon as possible. Calls will be returned in the order that they are received Monday’s at 8:00am-Thursdays at noon each week and due to our large call volume, if you do not receive a call by Thursday at noon, you must call back the following week and leave another message.

Applicants will be notified by phone of the outcome of application, if we can’t reach you, a letter will be sent by mail. If you are approved by mail please call the number provided to set up an appointment with the appropriate office.

Those approved and contacted by phone will make appointment with Emergency Service staff during this time.

At this appointment you will be required to bring:

- Proof of income
- Social Security cards for all members of the household
- Picture ID
- The bill that you applied for assistance with, or in the case of past-due rent, you will be required to bring a copy of your lease and any notices you have received pertaining to the past-due rent

Want to Know More?

If you would like to know more about Community Action's Emergency Services program, or have a question regarding eligibility, please contact:

Sarah Fentress
Emergency Services Coordinator
(402) 875-9392
sfentress@communityactionatwork.org

Saunders County:
Jenise Kouma
(402) 277-7330
jkouma@communityactionatwork.org

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