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Emergency Services

Emergency Services

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Community Action's Emergency Services Program provides emergency financial assistance with past-due rent and utility bills, as well as security deposit assistance for those who are transitioning out of homelessness. 

Inability to pay rent and utilities has been identified as one of the main causes of homlessness in our community. Through the provision of one-time financial assistance, Community Action immediately prevents households from entering into homeless situations, and through case management, ensures that they will remain in stable, long-term housing.Thanks to the generosity of various community funders, Community Action also provides financial assistance to offset the cost of propane delivery for residents of rural Lancaster County.

Individuals receiving assistance through our Emergency Services program work with a member of our Emergency Services team on increasing housing stability through the support of case management. Driven by passion and knowledge of community resources, our Emergency Services team is dedicated to providing immediate assistance to individuals facing homelessness and supporting them as they work toward long-term economic stability.

How to Apply

Households must complete an application over the phone or in person to be eligible. Appointments can be made by calling the main office phone number at: (402) 471-4515.

When applying over the phone, please be prepared to leave a phone message for the Emergency Services staff and someone will return your call as soon as possible. Calls will be returned in the order that they are received.

Applicants will be notified by mail if approved for assistance. If you receive a letter that you were approved, please call the main number (402) 471-4515 to set up an appointment. At this appointment you will be required to bring:

- Proof of income
- Social Security cards for all members of the household
- Picture ID
- The bill that you applied for assistance with, or in the case of past-due rent, you will be required to bring a copy of your lease and any notices you have received pertaining to the past-due rent

Click here to download a complete list of documents you will need to bring with you at the time of application.

Want to Know More?

If you would like to know more about Community Action's Emergency Services program, or have a question regarding eligibility, please contact:

Sarah Fentress
Emergency Services Coordinator
(402) 471-4515 ext. 147
sfentress@communityactionatwork.org

Saunders County:
Jenise Kouma
(402) 277-7330
jkouma@communityactionatwork.org

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